Technical Assistant

  • Position: Technical Assistant
  • Location: Glasgow
  • Salary: £23,287 - £25,880
  • Hours: 35 hours per week
  • Grade: EVH Grade 5
  • Contract: 12 Months Fixed Term Contract
  • Closing Date: 20 October 2017
Glen Oaks Housing Association owns and manages approximately 1,500 properties in Arden, Darnley, Pollok, Old Darnley, Regents Park and Southpark Village in S.W. Glasgow.  We want to recruit a full-time temporary Technical Assistant with excellent communication and customer service skills to join our busy team.

Key aspects of the role are:

• Logging and instruction of repairs

• Logging of completed repairs
• Dealing with customer enquiries and complaints
• Dealing with contractor enquiries
• Preparation of information for regular Key Performance Indicator (KPI) reports
• Assist as required with void management, cyclical maintenance and other items from time to time
• Frontline reception cover

We are looking for a candidate who can demonstrate that he/she has:  -

- An understanding of our customers needs
- A commitment to continuous improvement
- A friendly, positive attitude and a “can do” approach
- Experience of delivering a high quality technical service

Excellent conditions of service apply, including flexible working hours.

If you have the experience, enthusiasm and personal commitment required for this
role, please apply by downloading the full application pack from our website www.glenoaks.org.uk. Alternatively you can request a pack by e-mail: go@glenoaks.org.uk or by phoning 0141 638 0999.

Please note that CVs will not be accepted.


The closing date for applications is Friday 20 October at 12 noon. Interviews will take place during the week commencing 30 October 2017.

Glen Oaks Housing Association is an equal opportunities employer and registered charity.No. SCO34301.