- Position: Services Officer [Repairs]
- Location: Glasgow
- Salary: £23,904-£26,566
- Hours: 35 per week
- Grade: EVH Grade 5
- Contract: Permanent
- Closing Date: 1 October 2018
Services Officer [Repairs]
We are looking for a highly motivated individual to support our Property Services Team actively assisting and supporting the delivery of robust asset management, procurement and sustainability strategies, with a focus on the protection of property investment and assets.
The successful candidate will be performance driven, and will demonstrate role flexibility, proficient IT skills, excellent communication, multi-tasking and interpersonal skills.
Interview: Thursday 25 October 2018
Commitment to enhanced customer service through the provision of quality advice, information and support to residents and the community
Maintaining comprehensive and accurate records, reporting and administrative systems.
Front-line customer service and first point of contact for telephone calls to Property Services Team.
Liaising with customers to accurately record details of property repairs, including providing information on the Statutory Right to Repair.
Processing works orders, and liaising with contractors to ensure compliance with response times.
Ensuring robust management of key register and long term void inspections.
Co-ordinating customer / contractor / service officer access to facilitate property inspections and work progress.
Maintaining and updating records/systems and preparing statistical information for reporting purposes.
Supporting the Services Team in the administration of policies and procedures (including annual gas servicing; alterations and improvements) and in the delivery of team plans, objectives and performance indicators.
For further information and an application pack, please visit our website: www.gwha.org.uk
Promoting Equality Registered as a Scottish Charity NO. SCO01667