Senior Repairs Officer

  • Position: Senior Repair Officer
  • Location: Glasgow
  • Salary: £32,111 - £37,349
  • Contract: Permanent
  • Closing Date: 20 August 2018
ng homes is a leading community based Housing Association that provides housing and support services to almost 7,000 tenants and owners within North Glasgow.  Our customers are at the heart of our business and we strive to deliver customer service excellence in all that we do.

We are now looking to recruit a Senior Repairs Officer to monitor and analyse the performance of day to day repairs, cyclical contracts, medical adaptations and void work.

You will be required to monitor the repairs budgets to ensure value for money from our contractors, deal with complaints and produce learning outcomes to ensure repairs are being carried out right first time and within target timescales. The Senior Repairs Officer will also assist the Maintenance Manager in the management of the Call Centre and prepare reports for the Board and Area Committee on repairs performance.

The successful candidate will  have previous experience working within a repairs service, experience of working in a customer service driven organisation, providing the very highest levels of customer care at all times.

A knowledge of repairs processes and/or systems are essential as are excellent organisation and communication skills.  Possession of a relevant housing qualification would be advantageous.

If you wish to apply for this post please download an application pack by clicking HERE or alternatively contact Marion Gallacher on 0141 336 1310 for a pack.

Completed application forms can be returned by email to with the subject heading: Senior Repairs Officer.

If you are returning your application by post please send to: Marion Gallacher, Corporate Services Assistant, ng homes, Ned Donaldson House, 50 Reidhouse Street, Springburn, Glasgow G21 4LS.

The closing date for receipt of completed applications is 12 noon on Monday 20 August 2018.

Applications received after this date will not be considered.

Please note that we do not accept CV.