Senior Customer Services Assistant

  • Position: Senior Customer Services Assistant
  • Location: Glasgow
  • Salary: £23,904 - £26,566
  • Hours: 35 hours per week
  • Grade: EVH Grade 5
  • Contract: Permanent
  • Closing Date: 19 November 2018
Ardenglen Housing Association is a highly successful, award winning organisation. We are extremely proud of our proven track record and achievements over the past 28 years with customer services, innovation and kindness at our core.

We pride ourselves on being recognised as a community anchor and are commited to the ongoing physical, social and economic regeneration of the area.

Our new Chief Executive has recently led the organisation through a restructure, creating a number of exciting new opportunities within Ardenglen to make us stronger for the future and help turn our vision and ambition into reality.

Ardenglen is a community based housing association established in 1990. We operate from a modern office in Castlemilk, Glasgow and own and manage over 950 homes for rent.  We also have a new build development programme.

We are now looking for motivated, dynamic and resilient individuals to join our dedicated team.

Senior Customer Services Assistant (35 hours) Grade 5
(Flexi System)


The position of Senior Customer Services Assistant is a newly created post within our Operations Team. Based at the office reception area, you will have responsibility to ensure an efficient and high quality service is provided to both customers and colleagues.

The successful candidate will problem solve, organise and prioritise workload while reacting to the needs of the business. This is a multi tasked customer focussed postion and you will need excellent communication, organisational and people skills.

With a commitment to customer satisfaction, core tasks will include answering and directing telephone calls, promoting and administering our regeneration activities, processing repair requests and outstanding complaint handling.

Reporting to the Senior Housing Officer, the successful applicant will be able to demonstrate:

• Expeience in a customer service environment

• Excellent verbal/written communication skills
• Commitment to Customer Care
• Enthusiasm and willing to 'go the extra mile'
• Ability to work on your own initiative and as part of a team

The closing date for applications will be Monday 19th November 2018 at 12 noon. 

To apply, please download an information pack and application form above, email: Ardenglen@evh.org.uk  or call: 0141 352 7445.

The successful candidate will be required to undertake a satisfactory Basic Disclosure Scotland check.

Interviews will be held on Thursday 6th December 2018 at Ardenglen Housing Association, 355 Tormusk Road, Glasgow  G45 0HF

Ardenglen is committed to being an equal opportunities employer.