Policy & Performance Co-ordinator

  • Position: Policy & Performance Co-ordinator
  • Location: Glasgow
  • Salary: £32,111 - £35,260
  • Hours: 35 hours per week
  • Grade: EVH Grade 7
  • Contract: Permanent
  • Closing Date: 25 March 2019
Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity.  With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service is our priority.

We are looking for a highly motivated individual to support our Services Section, focussing on performance leadership, compliance and customer service excellence.

The successful candidate will be performance driven, and will demonstrate role flexibility, proficient IT skills, excellent communication, multi-tasking and interpersonal skills.

Policy & Performance Co-ordinator

EVH Grade 7: £32,111 - £35, 260
Interview Date: 9 April 2019

Core Responsibilities:
- Driving a culture of enhanced customer service, robust governance and optimum performance.
- Leading co-ordination of core internal/ external services, performance and stakeholder communication. 
- Leading the development of comprehensive and accurate records, reporting and administrative systems that demonstrate compliance with legislative and regulatory standards, reflecting best practice and mitigating risk.

Key Tasks:
- Developing robust performance management framework. 
- Monitoring and reporting on policy/ procedural compliance across service functions; and extending to GDPR and FOI.
- Co-ordinating, analysing and presenting compliance reports.
- Liaising with Teams to identify and implement process efficiencies.
- Monitoring delivery of service improvements, including systems audit actions and complaints learning plans. - - Managing service satisfaction monitoring and analysis; and mitigating complaints.
- Consulting with service users (including tenant groups) regarding proposed changes to policies, services and activities.

Ensuring accurate and up to date communication via website and other social media and ICT platforms.
Closing Date: 12 noon, 25 March 2019

For further information and an application pack, please visit our website by clicking HERE
Promoting Equality          Registered as a Scottish Charity NO. SCO01667