Housing Services Officer

  • Position: Housing Services Officer
  • Location: Glasgow
  • Salary: £32,111 - £35,260 (from 01.04.18)
  • Hours: 20 hours per week
  • Grade: EVH Grade 7
  • Contract: Temporary contract for 18 months
  • Closing Date: 22 March 2018
Glen Oaks Housing Association owns and manages approximately 1500 properties in Arden, Darnley, Pollok, Old Darnley, Regents Park and Southpark Village.

We want to recruit a part-time Housing Services Officer with excellent communication and customer service skills to join our busy team.  The working hours will be Monday to Friday, 4 hours per day.  Key aspects of the role are:

• To provide a comprehensive housing management service to the Association’s customers, specifically in respect of allocations, tenancy and estate management, including anti-social behaviour
• To meet performance standards and targets set within the departmental objectives
• To provide advice, assistance and support to the staff involved in the delivery of the housing management service.

We are looking for someone who can demonstrate that they:
- Have an understanding of our customers needs
- Are committed to continuous improvement
- Have an understanding of the impact of welfare reform on tenants and the organisation
- Have a friendly, positive attitude and a “can do” approach
- Have excellent IT and communication skills
- Hold a driving licence

Excellent conditions of service apply, including flexible working hours.

If you have the experience, enthusiasm and personal commitment required for this
role, please apply by downloading the full application pack from our website www.glenoaks.org.uk.  Alternatively you can request a pack by e-mail: go@glenoaks.org.uk or by phoning 0141 638 0999.  Please note that CVs will not be accepted.

The closing date for applications is Thursday 22 March 2018 at 12 noon. 
Interviews will take place during the week commencing 2 April 2018.

Glen Oaks Housing Association is an equal opportunities employer and registered charity.No. SCO 34301.