Customer Services Co-ordinator

  • Position: Customer Services Co-ordinator
  • Location: North West Glasgow
  • Salary: £26,748 - £29,241
  • Hours: 35 hours per week
  • Grade: EVH Grade 6
  • Contract: Permanent
  • Closing Date: 2 October 2017
Cadder HA was established in 1994 and is situated in the North West of Glasgow.

If you have experience of providing housing and customer service in the social housing sector and a commitment to excellent customer service and continuous improvement and feel you can make a difference in the service we provide to our tenants and other customers, we would encourage you to apply for the post of Customer Services Co-ordinator.

Details of Post:

The successful candidate should possess an HNC or equivalent qualification and have experience associated with key tasks and responsibilities of the role i.e. allocations and void management, debt recovery, managing neighbour complaints and anti-social behaviour and good administration skills.  You should have good knowledge of current Housing Legislation in key aspects of the role.

You should be able to handle a diverse workload and plan and prioritise key tasks to meet challenging deadlines, have good organizational skills; be customer focused and be able to communicate effectively with our tenants and other customers and a range of agencies and organisations. You should be able to work on your own initiative or as part of a team, be conscientious; be flexible in your approach to meet organization goals; and have a pleasant friendly manner.

In return, we offer an excellent package including a competitive salary, a contributory pension scheme, 25 days annual leave plus 15 days public holiday.

Application forms can be downloaded from above, the Association’s website (, or by contacting the Association’s office:

Tel:  0141 945 3282


Cadder Housing Association is an Equal Opportunities employer and we make appointments on merit.  We welcome applications from applicants regardless of their gender, ethnic group, religious or political beliefs, marital status, age and sexual orientation or who have disabilities.

Closing date for the applications will be Monday 2nd October 2017 at 12noon.

Applications can be emailed to  or posted to the Association’s office.  Interviews are likely to take place week beginning Monday 23rd October 2017.

Cadder HA is a Registered Charity – SC036455