Customer Services Assistant

  • Position: Customer Services Assistant
  • Location: Glasgow
  • Salary: £26,748 - £29,241
  • Hours: 35 hours per week
  • Grade: EVH Grade 6
  • Contract: 12 Months Fixed Term Contract (Maternity Cover)
  • Closing Date: 18 December 2017

Are you a catalyst for change and contributing to a positive way forward?

Linthouse Housing Association (LHA) is a charitable, community-based Housing Association established in 1974 to rehabilitate 750 traditional tenement flats in Linthouse, South West Govan, in Glasgow.  For over 42 years we have delivered housing and community regeneration services to our customers and grown our business by building award winning new homes and acquiring stock from other landlords.

We now have a varied housing stock of over 1110 homes including tenements, multi storey flats, four in a block, main door properties, sheltered, very sheltered and amenity housing.  As a Registered Social Landlord, we are regulated by the Scottish Housing Regulator (SHR) and operate within the SHR’s regulatory framework. We are also a registered property factor for more than 600 homes.

Our Management Committee are forward thinking and motivated by a desire to secure LHA’s future as a valued, customer focused, efficient, cost effective landlord; delivering the best possible outcomes to our customers to achieve our vision of  creating vibrant communities that people are proud to call home.

We are at a tremendously exciting time of our organisation’s development and are fully embracing positive changes and opportunities for improvements created as a result of implementing our organisation’s refreshed structure and by the drive and enthusiasm of our new transformational CEO.

We have a rewarding temporary vacancy for a Customer Services Assistant, which will appeal to those looking to use their existing skills to the full and who are motivated to develop new skills needed to contribute to delivering our organisation change programme and securing continuous improvements in our customer service experience.

Reporting to a Customer Services Officer, you will deliver a consistently high level of frontline customer services in all aspects of day to day tenancy and property management services to achieve or exceed objectives and targets within the framework of budgetary constraints and regulatory requirements.

Educated to SCQF level 4/5 or equivalent e.g. National 4, you will possess experience of office administration systems, experience of delivering results in a customer focused organisation and knowledge of operational issues related to housing, repairs and customer services. Ability to keep accurate records and handle confidential customer matters together with the ability to deal with competing priorities and deliver results to tight deadlines with minimum of supervision are essential requirements.

To apply, please download an application pack above.

Completed application form should be sent to Alison Greig, Business Support & Corporate Services Officer, alisongreig@Linthouseha.com.

Closing date is Noon, Monday 18 December 2017. Interviews will be held during week commencing 08 January 2018.