Customer Engagement Officer

  • Position: Customer Enagement Officer
  • Location: Glasgow
  • Salary: £33,009 - £35,642
  • Contract: Fixed term contract for 2 years
  • Closing Date: 3 January 2020
Enjoy working in a dynamic and changing environment? Great people and communication skills?
Queens Cross are looking for exceptional and motivated individuals to join our successful team.

We are an innovative, award winning Housing Association. Our vision is to create Excellent Housing in Vibrant Communities and we help people live well by providing support when it’s needed most.  As a community-based housing association, located in the north west of Glasgow, we manage nearly 4,350 homes and provide tenancy support and community development activities to enhance the local area. Our neighbourhoods are multi-cultural and our tenant base is diverse.

Our people want to make a real difference to our tenants’ lives, other customers, and stakeholders so we are looking for candidates with a positive attitude and the ability to build strong working relationships with their colleagues.

Customer Engagement Officer (2 year position) – Grade 7, £33,009 to £35,642


We are passionate about engaging our tenants and others in our communities and giving them opportunities to have a real influence over the decisions we make. You will enjoy meeting people and finding creative ways to engage them.

All post-holders will meet the competency levels expected of all Queens Cross staff which have an emphasis on attitude, behaviours’ and a customer first approach, and whilst not essential, we would welcome candidates who can speak a second language.

Closing Date:   midnight on Friday 3 January 2020

Assessment Centre Date: Week commencing 13 January 2020

Interview Date:  Week commencing 20 January 2020


Staff benefits package includes -
• Annual leave entitlement is 27 days plus 13 public holidays (enhanced rate if worked).
• Choice of pension schemes
• personal development opportunities
• Flexi-time scheme


We are a values led organisation and you will share our commitment to respect, integrity and aspiration. 
We are an equal opportunities employer and we are keen to better reflect our communities.  We would encourage applications sectors of the community and under-represented groups.

The Association operates a Job Interview Guarantee Scheme, which means that if you have a disability, and meet the minimum criteria outlined within the Job Description, you will be guaranteed an interview.

To support our LGBTI colleagues and to create an inclusive environment we have signed up to be a Stonewall Diversity Champion. Working with Stonewall Scotland, we ensure that all our policies, procedures and staff benefits align with best practice for sexual orientation, gender identity, equality, diversity and inclusion.

Visit our website by clicking HERE for an application pack.  CVs will not be accepted.

Recognised Scottish Charity Number SC036434