Customer Services Assistant

  • Position: Customer Services Assistant
  • Location: Wishaw
  • Salary: £23,904 - £26,566
  • Hours: 35 hours per week
  • Grade: EVH Grade 5
  • Contract: 12 months fixed term contract
  • Closing Date: 23 April 2018
Customer Services Assistant EVH Grade 5 (PA 13-16) £23,904 - £26,566
EVH terms and conditions, pension: 1/80th CARE and the 1/120th CARE


Wishaw & District Housing Association were established in 1978 and now have 973 homes, 43 shared ownership properties and provides a factoring service to 376 owner occupiers.

The Association is currently in High Engagement with the Scottish Housing Regulator and is seeking to appoint a temporary staff member to the post of Customer Services Assistant for a twelve month period.

The Association wishes to recruit a staff member who is enthusiastic and has experience of working in the housing sector.

The Association has good performance within the operational areas and a recent independent survey highlighted high levels of customer satisfaction.

We are looking to add to our team and are currently recruiting for a candidate who can demonstrate a high level of experience and flexibility in a generic role across the organisation providing support to Corporate Services, Housing Management and Maintenance.

Applications are invited from individuals who have:
• Excellent written and verbal communication skills
• Excellent ICT skills,
• Ability to use excel.
• Demonstrable enthusiasm and commitment to put customers first. 
• Ability to work well and flexibly as part of a team
• High level of personal integrity, confidentiality and discretion in relation to HR and other confidential
   information.
• Previous experience and working knowledge of working for a Registered Social Landlord.

This role will be a pivotal role providing support across the organisation and provides the opportunity to gain experience across all operational areas within the Association.

For a recruitment pack please email: assoc@wishawdha.org.uk the closing date for applications is noon on Monday 23rd April 2018.

Interviews for the post will be held the week beginning 30th April 2018